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What do I need to get started with Savi?

It takes about 30 minutes to answer some questions and get your recommendations. Before you begin, you’ll need to have:

  1. Your Social Security number
  2. The first page of your most recent tax return or tax transcript so you know your filing status, adjusted gross income (AGI), and wages.
  3. The username and passwords you use to log in and pay any of your student loan servicers (e.g., Navient, Nelnet, Great Lakes). Savi will use these to automatically import your student loan information. You can also choose to manually enter your loan details — the loan type(s), original principal borrowed, your interest rate(s), the year(s) you started repaying, and your monthly payment amounts.

What are income-driven repayment plans?

An income-driven repayment (IDR) plan can lower your monthly payments based on how much you earn versus the total loan amount. These plans are available to make monthly payments more affordable for people with federal student loans. If you’re out of work, or if your income is low enough, your payments could be as little as $0.

There are four common income-driven plans:

  • Revised Pay As You Earn (REPAYE)
  • Pay As You Earn (PAYE)
  • Income-Based Repayment (IBR)
  • Income-Contingent Repayment (ICR)

Each plan has different eligibility criteria based on the types of loans you hold and when you took out the loans. Your payment amounts are based on 10-20% of your discretionary income, depending on which plan you are eligible for and enrolled in. The U.S. Department of Education defines this as your after-tax income minus the poverty guidelines for your family size.

The Savi tool identifies all of the best loan repayment options available to you and provides you with the information you need in order to make an informed decision.

Learn more about loan repayment options.

What if my loans are in default? Can ‘Fresh Start’ program help?

Fresh Start is a one-time temporary program from the U.S. Department of Education (ED) that offers special benefits for borrowers with defaulted federal student loans. If you’re in default, the Department of Education’s new Fresh Start program can help restore your credit report, end collections, and restore your eligibility to enroll in an income-driven repayment plan.

Call the Default Resolution Group at 1-800-621-3115. If you are deaf or hard of hearing, the TTY number is 1-877-825-9923. You can also call this number if they do not know whether your loan is held by the Default Resolution Group or a Guaranty Agency.

Is Savi free?

Savi’s DIY (Do-It-Yourself) Plan is available at no cost. If you are over 50 and meet the income guidelines outlined below, AARP Foundation will cover the cost of the Essential Plan — which includes ongoing support from Savi’s customer service team — so you can access that option for free.



Fee Waived for Eligible Individuals*


Enroll on Your Own

No Cost

Simplified, step-by-step process for inputting information and e-filing paperwork

Takes about 30 minutes to complete

Ongoing support from Savi’s dedicated customer service team

Savi’s sign-up fee waived by AARP Foundation for eligible individuals

Complete, print, and mail or fax your own paperwork

Takes 1-2 hours to complete

Access your Savi account at any time

No cost regardless of income

*AARP Foundation pays for the Savi Essential Plan for any borrower who qualifies by age and income per the household chart

Household Size Monthly Income Annual Income
1 $2,683 $32,200
2 $3,629 $43,550
3 $4,575 $54,900
4 $5,521 $66,250
5 $6,467 $77,600

Based on 2021 Income Guidelines

If I use Savi, will Savi become my loan servicer?

No. Savi is not a loan servicer, and you will never pay Savi to make your monthly payments. Our goal is to help you find the best repayment option and file paperwork with your loan servicer, but Savi will never maintain or hold your loans in any manner.

What is Public Service Loan Forgiveness (PSLF)?

The Public Service Loan Forgiveness (PSLF) program forgives the remaining balance of eligible federal student loans after a borrower has made 120 qualifying payments (about 10 years’ worth) while the borrower is working full-time with a qualifying public service or nonprofit employer.

The Savi tool is up to date on the new changes to help you learn whether you qualify.

Learn more about Public Service Loan Forgiveness.

When did student loan payments resume?

The COVID-19 Payment Pause ended on September 1, 2023. This means that in September borrowers got their first student loan bills in nearly three years. The first bills were due in October 2023 unless notified otherwise.

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